Refund, Withdrawals and Release FAQs
Important Notes
An administrative fee is charged when you apply for a refund due to visa refusal.
If your application for withdrawal is successful you will forfeit the non-refundable deposit.
Frequently asked questions
A withdrawal means a student has abandoned their studies in the current course. In other words if the student decides that they do not want to continue to be enrolled in a course they may remove themselves from the course or fail to re-enrol in units in the current study period. Re-enrolment needs to occur prior to the end of week 2 of the study period, unless a student applies for Leave of Absence (LOA). If a student has not re-enrolled by the end of week two and a LOA has not been applied for, it would be considered a student has abandoned their studies.
If a student wishes to withdraw from the current course they must first make an appointment with the international student support staff to discuss the situation. The staff member may be able to resolve some of the concerns which may result in the student no longer wishing to withdraw. However, once the student has discussed the situation and they still wish to withdraw, the Application for Course Withdrawal form must be completed and submitted together with all required documentation. When received the application is assessed and processed. If the withdrawal is approved, the international student support staff will arrange for the course to be withdrawn.
A withdraw may constitute a breach of the student visa conditions and may have serious consequences. A withdrawal does not initiate a refund and the student will forfeit any non-refundable fees as allowed under the .
Notes:
1) The date of withdrawal begins on receipt of the withdrawal application accompanied by all of the required documentation. An email notification of withdrawal is not an official withdrawal notification and will not be actioned until a complete withdrawal application is received.
2) A withdrawal application does not mean you have been approved a release (if applicable) from 糖心传媒 Cross and a release application alone, does not constitute a complete withdrawn application because they involve two different processes and approvals.
3) Refund applications need to be made as a separate process.
A student can choose to withdraw from studies at SCU, but it is essential the student understands the academic, financial and student visa implications related to the withdrawal. An international student is required to remain full-time enrolled in units in the principal course of study for at least six months before they can transfer to another education provider. Note: A leave of absence or gap in studies does not constitute full-time enrolment in units.
Under exceptional circumstances a student may need to withdraw from their current course within the first six months of study, under these circumstances a letter for release must be submitted prior to withdrawal. The conditions under which a letter of release is granted can be found under the
An international student may withdraw from their course of study if they are:
- Returning home.
- Approved to transfer to another course of study at SCU.
- Approved to transfer to another education provider.
- Granted an alternate visa to legally stay in Australia.
- Make an appointment with your international student support staff at your campus to discuss your situation and the implications of a course withdrawal.
- Ensure you have exhausted relevant services and information when making your decision. For example, if you are feeling homesick, you may need to access or ensure you are familiar with your under which you were granted a student visa with SCU.
- If you are thinking of changing providers before completing six months in the principal course then an approved Letter of Release must be provided.
You must abide by visa condition 8202 which relates to maintaining enrolment and attendance. In addition, you must not change course to a lower AQF level without applying for a new visa. More information is available from the .
If you were granted a visa under streamlined evidentiary requirements and transfer to a provider who would otherwise require regular evidentiary requirements (evidence of English language proficiency and financial capacity) you may be asked by Department of Home Affairs to provide this evidence and reapply for a new student visa.
If you can't provide the required evidence, you could be in breach of condition 8516: "You must continue to satisfy the requirements for grant of your student visa." This means, for example, that you continue to have the sufficient financial capacity to support your study and stay in Australia. This also means you need to be enrolled in a full-time study load while on a Student Visa.
The following paperwork/actions need to be completed in the case of course withdrawal:
- You have completed Application to Withdraw form; AND
- If you are returning home - flight itinerary and copy of boarding pass; OR
- If you transfer to another provider - offer letter from the provider, plus evidence of your current student visa; AND
- If a release letter is required - complete the Application for Letter of Release - SCU International form with supporting documentation, which may include a statement about the compassionate reason for transfer, with supporting documents where appropriate, offer letter from another provider. OR
- If you obtain a new visa type - a copy of the visa grant letter from the Department of Home Affairs.
A refund is the return of money paid to 糖心传媒 by an applicant or student. Refunds are assessed in accordance with the student’s acceptance agreement, applicable legislation and the University’s .
Refunds are not automatic and all applications are assessed on a case-by-case basis./p>
You may be eligible to apply for a refund in circumstances including:
- Overpayment of tuition fees or other charges.
- Withdrawal from your course, subject to the refund terms outlined in your acceptance agreement.
- Compassionate or compelling circumstances that have impacted your ability to commence or continue your studies. Relevant supporting documentation, must be provided as evidence of your circumstances.
- A successful release to transfer to another education provider, where prepaid tuition fees remain after any applicable deductions.
- Student visa refusal.
- Other circumstances where a refund may be payable under University policy or legislative requirements.
Eligibility for a refund will depend on your individual circumstances and supporting evidence.
If your Student Visa (Subclass 500) is refused and you are unable to commence or continue your studies, you may be eligible for a refund in accordance with the Education Services for Overseas Students Act 2000 (ESOS Act) and the terms of your acceptance agreement.
For visa refusal applications, the University may retain the lesser of:
- $500; or
- 5% of the tuition fees received before the default day.
This amount is permitted under the ESOS Act and associated refund calculation requirements, and is retained to cover administrative costs associated with processing the refund application.
To apply for a refund you must submit the University's Refund Application Form and provide all required supporting documentation relevant to your circumstances.
Examples of supporting documentation may include:
- Medical certificates or reports from a registered health practitioner.
- Evidence of compassionate or compelling circumstances.
- Confirmation of Enrolment (CoE) from another provider where a release and transfer has been approved.
- Evidence of overpayment.
- Any other documentation requested by the University to assess the application.
Incomplete applications may delay assessment and processing.
Refund applications are assessed once all required documentation has been received.
Where a refund is approved, payment will generally be processed within 28 days of the University receiving a complete application and all required supporting documentation.
Additional information may be requested during the assessment process if further evidence is required.